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Terms & Conditions

LaVostra Terms and Conditions

By accessing www.lavostra.co.uk you agree to the following terms of use:

Users are not authorised to download, extract, add, modify or delete and add information held on the LaVostra website. Any attempt to deface, damage, reverse engineer, recompile or change the content or structure of the site will be considered a fundamental breach of these terms. Users agree not to access, use or post information via LaVostra’s website in any way that is defamatory, obscene, abusive, indecent or menacing or which infringes any intellectual property rights or breaches obligations of confidences, which may otherwise be illegal or unlawful and not to introduce a virus, malware or other disruptive computer coding or programs not authorised by LaVostra and as a consequence any attempt to do so is a fundamental breach of these terms and conditions. All images/text are copyright to the respective owners, users are not authorised to download/reproduce the images in any way without prior written permission from the copyright owner. Any disputes will be settled under English Law. LaVostra maintains and controls this website from England and the products and materials contained on this website are directed solely at users who are resident and domiciled in the United Kingdom. The products, services and information contained in this website may not satisfy or comply with the laws, regulations and consumer protections available under any other legal jurisdiction outside the United Kingdom. It is your responsibility as the user to observe these restrictions prior to placing your order. You accept that your use of LaVostra’s website is subject to English law and if any dispute arises between you and LaVostra relating to your use of this website or about the product, services or any information contained in it, then such dispute will be subject to the jurisdiction of the English courts only. LaVostra has the right to suspend access to this website at any time, without notice for any reason and an absolute right to vary these Terms and Conditions or the website content at any time.

LaVostra cannot guarantee access to its website due to the inherent nature of the Internet and its reliance on its ISP at all times. There will be times when the website is down for maintenance, modification. Users accept that the sending and receiving of emails over the Internet may not be secure and can be accepted by third parties, incorrectly delivered or not delivered at all.

Liability disclaimer

In preparing this site (www.lavostra.co.uk), LaVostra has made every effort to offer current, correct and clearly expressed information, as inadvertent errors can occur and relevant laws and regulations change on a regular basis the information offered may be neither current nor accurate. All of the information contained within this site (www.lavostra.co.uk) is intended as a guide to the services and products offered by LaVostra. None of the information contained within the site contributes to professional advice, nor does the information constitute a comprehensive or complete statement on any of the issues discussed. LaVostra does not accept any responsibility whatsoever resulting from reliance on any information contained within this site nor does it accept responsibility or liability for: (1) enabling users to link to any site on the internet other than our website, or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this website, or one to which you may link to from this website and (3) does not warrant that this website or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.

Legal title to the products purchased via LaVostra’s website will only pass to the user upon payment in full being received by LaVostra.

The user agreeing to purchase products from LaVostra via this website is responsible for arranging their own insurance if they so desire for the product whilst in transit.

Privacy

LaVostra is the data controller, as defined by the UK Data Protection Act 1998, collecting the information obtained by this website, (www.lavostra.co.uk) for specified purposes as outlined below.

Data Collection and Purpose

LaVostra will only collect data and use personal information, which has been voluntarily provided by users accessing this site. A user may browse this site without submitting or disclosing any personal information. A user may choose to supply LaVostra with limited personal information as required in order to purchase from the LaVostra website or in order to make contact.

In order that LaVostra can monitor and improve the site, LaVostra will gather certain information about you the user, when you use it, including details of your domain name, IP address, operating system, browser, version and the name of the website that you visited immediately prior to visiting LaVostra’s website (for example if you came to us through a search engine or another website)

Use of Cookies

A cookie is a small text file stored on your computer or device so that LaVostra can remember who you, the user are. A cookie will typically contain the name of the domain from which the cookie has come, the lifetime of the cookie and a value which is usually a randomly generated unique number. Cookies cannot be used by themselves to identify the user and are not computer programs and do not cause harm to your computer system.

Consent

By using LaVostra’s website, you are consenting to our use of cookies. You can change your cookie settings at any time through your browser.

 

Delivery

Each product will be packed carefully for despatch via the postal system. All Orders placed before 12pm will be despatched the same day, orders placed after 12pm will be despatched the following working day. Please check your delivery address is correct before you place your order.

 

Your Satisfaction

We hope your LaVostra garment is everything you hoped it would be. But if you’re not completely satisfied, please return it to us within 14 days of receipt for an exchange or refund.

The item(s) returned MUST be unused, in their original condition and tags intact.

To return your order free of charge:

 

1.Request a returns reference and label from returns@lavostra.co.uk

If you haven’t created an account, please email

customerservices@lavostra.co.uk where our team will happily provide you with a reference and returns label. Once you receive your returns label please send the item(s) unused and in its original packaging to the address on the label.

 

2. Please enclose the despatch note with your return, stating the reason. You can then return the item(s) free of charge by sticking on the label and returning the parcel via the Post Office. Please remember to get a proof of postage receipt.

 

3. Once the item has been returned and checked your refund will be processed within 5 days of receipt.

 

RETURN ADRESS is on your returns label.

Payment Method

We accept payments through Apple Pay and all major credit and debit cards

 All orders are subject to availability. If your order includes products that are not available we will inform you as soon as your order is processed.

 

All prices include VAT but do not include delivery.

 

Ownership/Company information

 

This website is owned and operated by LaVostra Limited. The Registered office is LaVostra Limited, 48 Osborne Road, Newcastle upon Tyne, NE2 2AL.

Registration number: 11145816, VAT registration number 294931367.

 

All rights and content of this site are the property of LaVostra Limited. Copying, storing, modifying and re-distribution of the contents of this site are prohibited without written permission from LaVostra Limited. If you have any questions regarding our terms and conditions or any other aspect of our web site or services please contact our customer services at customerservices @lavostra.co.uk or at the address provided.  

 

Cancellation

 

The United Kingdom’s Consumer Contracts Regulations allow you to have 14 days from receipt of the goods to return any unwanted items. If you wish to cancel an order you can contact customer services by emailing customerservices@lavostra.co.uk or contact us at the address provided.

Your order cannot be changed online once you choose the submit option. However, if you contact customerservices@lavostra.co.uk or telephone 07383 442869 before the order has been dispatched, we will do everything we can to make any necessary changes.

 

 

 

 

 

 

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